How we collect, use, and protect your personal information

Privacy Policy

We respect your privacy

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand privacy laws.

Information We Collect

We collect personal information that you provide to us when you interact with our website or make a purchase. This may include:

Contact information such as name, email address, phone number, and shipping address.
Payment information such as credit card details (which are securely processed by our third-party payment service providers).
Information you provide when you communicate with us, such as through email or customer support inquiries.

Information collected through cookies and similar tracking technologies as described in our Cookie Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders, including to communicate with you about your order status.
To provide customer support and respond to your inquiries.
To send you marketing communications, promotions, and other updates about our products and services, where you have opted in to receive such communications.
To improve our website, products, and services, including by analyzing usage patterns and trends.

Sharing of Information

We may share your personal information with third parties in the following circumstances:

With service providers and business partners who assist us in operating our website, processing payments, fulfilling orders, or providing other services to you.
With law enforcement authorities, government agencies, or other third parties when required by law or to protect our legal rights.

Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. This includes implementing appropriate physical, technical, and organizational measures to safeguard the information we collect.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You may also have other rights under applicable privacy laws, such as the right to restrict or object to certain processing activities. To exercise your rights, please contact us using the contact details provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means as required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at +64 (0)9 8372650